It’s been 390 years since the first Thanksgiving was held and 135 years since Alexander Graham Bell patented the telephone or as it was known in those days, the acoustic telegraph. I’ve been in this business a long time and I can tell you that there’s been more progress in the last few years than any time period in history.

When I was a young lad going door to door in industrial parks trying to give my business cards away, the telephone technology was much different. Those were the days of the 1A2 phone systems. Remember the heavy telephone sets with the 25 pair cable? You’d have typically have six buttons; a red hold button, a button for the intercom and four buttons for your outside lines. Need more lines? No problem, we have ten, twenty and thirty button models available in a variety of colors including orange and avocado.

The next generation was the “skinny wire” electronic phone systems which gave us line privacy, voice announce with hands free answer back and speed dialing. With the introduction of digital systems, new features included delay ringing, better call coverage and flexible incoming call ringing. When voice mail and auto attendant were invented it ushered in a huge change in the way calls were handled.

Today with Voice over IP, SIP trunking and networking we have integration with our smart phones, screen pops to our favorite software, drag and drop call transfers and 4 digit dialing to branch offices across the globe. It’s been almost 5 years since Apple’s iPhone was released. It will be interesting to see how archaic our technology will look in another 5 years. For this technology cornucopia we should give thanks.

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