Every four years it’s leap year. Yes, I know that there is no leap year at the turn of the century; unless that year is divisible by 400. Anyway, we get an extra day this year. What shall we do with it? How about giving your business phone system a 48 month check up?

When you had your new phone system installed you’d have been lucky if it were designed correctly to make it easy for your customers to buy from you and hopefully easy for them get their billing questions answered so that they can pay you. Making it easy for your clientele to deal with your company is the key to customer retention.

As technology changes and competition for business increases, it behooves you to update how your business telephone system interfaces with your revenue stream; your customer base. Take this extra day to do a mental inventory. Ask yourself:

  • Are my incoming lines answered in a timely manner or are my customers hanging up and calling my competitors?
  • Is my Auto Attendant helpful or just annoying?
  • Does my voice mail tell my callers anything other that, “I’m either away from my desk or on the telephone”?
  • Is my system designed to get the callers to someone who can help them or just their voice mail?
  • Are my remote workers connected to my company via their smartphone? 
  • Am I using today’s technology (SIP, Unified Communications, Mobility) to add to my bottom line?
  • Do people find it easier to e-mail me than to call me?

If you answered yes, no or maybe to any of the above questions, that may be a reason to get the 48 month check up. Give us a call at 815-282-5151 or e-mail us (if you find it easier, oops!) at sales@slectteltech.com  If that be the case maybe we need to take the day off for a little check up ourselves.

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