Early Warning Signs it’s Time to Call Select Telecom

Posted: June 19, 2012 in Uncategorized
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We all know the signs when it’s time to call; the system is dead, a phone needs to be added or moved. The question here is when should we call before it’s too late? What can we do to anticipate the need?

If we assume the purpose of your telecommunications system is to add to your bottom line and increase customer retention, the answer becomes clear. It’s time to call when the system is not adding to your bottom and not increasing customer retention. The question then becomes, what are the early warning signs? Here are a few.

  1. Increase in voice mail traffic. Are employees hard to find? If your phone system could find employees both on site and off site, would that help?
  2. Are customers hanging up? Before you get to answer the incoming call? After its transferred to an extension?
  3. Are customers complaining that is too hard to get a hold of someone or too difficult to get a call back?
  4. Is lack of caller ID making it difficult to return those mumbled voice mails?
  5. Are there “dead spots” in your company due to lack of cordless/wireless sets?

These are but a few examples. Your specific issues demand a specific solution. To get that solution, contact us at sales@selectteltech.com or call us at 815-282-5151. Don’t let an early warning sign turn into lost revenue.

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