I have not been the biggest proponent of Hosted/Managed IP. As a previous post “An Open Letter to Hosted IP Providers” will attest to,  https://selecttelecom.wordpress.com/2011/09/29/an-open-letter-to-hosted-ip-providers/  Now it’s time for me to change my tune for I believe Toshiba has got it right with their VIPedge.  As I make my argument, let’s break it into two logical discussions. First being, “What type of company would benefit?” and the second being “Why is this solution superior.” 

What type of company would benefit? Toshiba’s VIPedge is designed for companies needing advanced telecom features, such as Unified Communications and PC integration with Outlook or their CRM database but not willing or wanting to own and maintain a telephone system. The VIPedge offers the alternative. Customers pay a recurring monthly fee based on size and usage. Unlike other providers who lock you in to 3 and 5 year contracts, the VIPedge commitment is only 2 years.

Why is this solution superior? The easy answer is the phones. Instead of tiny phones with hard to read LCD’s and even harder to understand buttons, choose either a 9-line LCD, 20 programmable button set or the DECT 6.0 IP4100 wireless.

With its large footprint and layout to which you’ve been accustomed, transition to the Hosted world is a breeze.

You’ll get the features that most hosted systems tout such as:

  • The ability to give each extension a unique telephone number, but still maintain your company’s listed number
  • Voice Mail with Unified Messaging including Presence, IM, Chat and Desktop Call Control
  • Mobility with Find-me, Follow-me
  • Unlimited Local/LD in all 50 states. Toll free and international calling available
  • Seamless Networking between offices
  • VIPedge Enterprise Manager web interface to configure, manage, control and maintain
  • Survivability

More importantly, here are some features that the VIPedge has that is usually not found in Hosted IP. These are the key system features we’ve grown to love:

  • Outside Line Buttons
  • Directory Numbers; Primary, Phantom and Pilot
  • Direct Station Select (DSS) Keys
  • Multiple Call/Delayed Ringing
  • Telephone Group Paging
  • Off-Hook Call Announce
  • Music/Messaging on Hold
  • Uniform Call Distribution
  • Call Record to Voice Mail

If you’re thinking that it’s time to upgrade your telecommunications platform but don’t want the cost and hassle of purchasing a new system, the VIPedge is the right choice. If you’re currently on Hosted/Managed IP platform and you’re just not feeling the love, the VIPedge is the obvious choice. Either way contact us at sales@selectteltech.com or call us at 815-282-5151 and we’ll get your telephone system in the cloud with your feet planted firmly on the ground.

 

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Comments
  1. Pete "The Phone guy" says:

    Great write up Mike! Alwasy enjoys reading your insights!

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